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Customer Support

Our skilled award-winning customer support team provides white-gloved customer service every time. Whether you're a new customer getting started or a long-time client needing help on an account, you can trust that we are here to help you every step of the way.

We're here for you, let's connect.

Mortgage Support

7:00 AM - 7:00 PM CST/CDT, M-F

(877) 764-9319customercare@gatewayloan.comVisit a Mortgage Center

Banking Support

8:00 AM - 5:00 PM CST/CDT, M-F

(800) 329-3371digitalsupport@gatewayfirst.comVisit a Banking Center

Account Help

Find guidance and FAQs to questions about your current personal banking, commercial banking, or mortgage account.

Account Help

Security Support

Tips, tools, and links to help you keep your information and accounts secure and protected against fraud.

Security Resources

Mortgage Servicing Transfers

Our Servicing and Customer Care teams are here to assist you and are working closely with your new mortgage servicer to ensure a smooth and seamless transition.

Servicing Transfer

Homeowner Support

  • Mortgagee Clause

    Gateway Mortgage
    ISAOA/ATIMA
    P.O. Box 5013
    Troy, MI 48007-5013

  • Property Insurance

    Submit documents for property insurance, including hazard, wind, and flood. Enter 3079034 as a numerical code.

    Upload Documents