Changes to Your Loan Servicing

Our Servicing and Customer Care teams are here to assist you and are working closely with your new mortgage servicer to ensure a smooth and seamless transition.

Transferring your mortgage to another servicer will not impact the original mortgage contract. The terms (loan amount, interest rate, etc.), payment schedule, and escrow payment (if applicable) will remain the same. The only change you will experience is where your monthly mortgage payment is sent.

You will receive a letter from us contain the contact information for your new mortgage loan servicer. You will also receive a welcome letter from your new servicer containing contact information and other important details such as how to make payments and establishing an online account.

You can find frequently asked questions (FAQs) at the bottom of this page that outline what you might expect and how the process typically works. If you have additional questions or concerns, please don't hesitate to Contact Us.